Booking Conditions

Please note

  • Guest will be required to sign an indemnity form at arrival at the lodge.
  • Children over 12 are considered adults. Children from 5-12 pay 50% of the adult rate. Children under 5 are free.
  • Double rooms and twin rooms can accommodate a maximum of 2 guests. Family rooms can accommodate a maximum of 4 guests.
  • All bookings must be confirmed in writing.
  • A 50% deposit is required to secure a reservation.

Cancellation policy

  • More than 60 days prior to arrival 10% of the full accommodation charge.
  • More than 30 days prior to arrival 25% of the full accommodation charge.
  • Less than 30days prior to arrival 50% of the accommodation charge.
  • Less than 14 days prior to arrival a 100% of the full accommodation charge.

Group terms and conditions

  • Any reservation for 8 or more people is considered a group.
  • A 10% deposit it payable on confirmation of the reservation.
  • 2 further deposit of 25% each are payable 150 days and 90 days respectively prior to arrival, and the full balance is required no less than 30 days before arrival.

Group cancellation Policy

  • 10% of cancelled more than 150 days prior to arrival.
  • 25% if cancelled less than 150 days before arrival.
  • 50 % if cancelled 90 days before arrival.
  • 100% of cancelled less than 45 days before arrival.

Banking details

Account name: Matobo Hills Lodge
Bank: Barclays Bank
Branch: Affluent Center
Account number: 12571030535
SWIFT Code: BARCZWHX

Other payment methods accepted: Paypal and Ecocash.

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